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Snak — Terms of Service

Effective Date: 3 May 2026
Last Updated: 3 May 2026

1. Introduction

Welcome to Snak (“the Service”), a cloud-based customer relationship management (CRM) platform designed for web development agencies. The Service is operated by SXDA Pty Ltd (ABN 62 649 069 778), trading as Snak Software (“we”, “us”, “our”), a company registered in Queensland, Australia.

By creating an account or using the Service, you (“you”, “your”, “the User”) agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, do not use the Service.

2. The Service

Snak is a web-based CRM platform that allows web development agencies to manage clients, leads, hosting infrastructure, services, software licenses, team members, and related business information.

2.1 Service Availability

The Service is provided on an “as-is” and “as-available” basis. We do not guarantee any specific level of uptime, availability, or performance. We may, at our sole discretion, modify, suspend, or discontinue any part of the Service at any time, with or without notice.

We will make reasonable efforts to notify you of significant changes to the Service, but we are not obligated to do so.

2.2 Service Changes

We reserve the right to add, modify, or remove features of the Service at any time. We are under no obligation to maintain, support, or update any particular feature.

3. Accounts

3.1 Account Registration

To use the Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the accuracy of your account information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You are fully responsible for all activities that occur under your account. You must notify us immediately if you become aware of any unauthorised use of your account.

We are not responsible for any loss of data, unauthorised access, or other harm resulting from compromised credentials, weak passwords, shared accounts, or actions taken by anyone using your credentials, regardless of how those credentials were obtained.

3.3 Account Ownership

The person who creates the account is the “Account Owner.” The Account Owner is responsible for the account, all users invited to the account, and all data stored within the account.

3.4 Team Members

The Account Owner may invite additional users (“Team Members”) to access the account. The Account Owner is responsible for the actions of all Team Members and for managing their access permissions. We are not responsible for any actions taken by Team Members within your account.

3.5 Account Deletion

You may request deletion of your account at any time by contacting us. Upon account deletion:

  • Your data will be retained for up to 30 days to allow for recovery in case of accidental deletion.
  • After 30 days, all data associated with your account will be permanently and irreversibly deleted from our systems.
  • We are under no obligation to retain or provide access to your data after deletion.

4. Pricing and Payments

4.1 Free Plan

The Service is currently available free of charge. We reserve the right to introduce paid subscription plans in the future. We will provide reasonable notice before any pricing changes take effect, and existing free users will be given a trial period to evaluate the paid service before being required to subscribe.

4.2 Paid Plans (When Introduced)

When paid plans are introduced, the following terms will apply:

  • Monthly Plans: Subscriptions are billed monthly. No refunds are available for monthly plans, except within the first 14 days of the initial subscription, during which a full refund may be requested.
  • Annual Plans: Subscriptions are billed annually. A full refund may be requested within 14 days of the initial annual payment. After 14 days, no refunds will be issued for annual plans.
  • Trial Periods: When billing is activated, existing free users will receive a trial period. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

4.3 Payment Processing

Payments are processed by our third-party payment provider (currently Stripe). By subscribing to a paid plan, you agree to the payment provider's terms of service. We do not store your full credit card details on our servers.

4.4 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increase. Price changes will take effect at the start of your next billing cycle.

4.5 Non-Payment

If payment fails, we will attempt to collect payment for a grace period. If payment is not received within the grace period, your account may be suspended or downgraded. We reserve the right to delete accounts that remain unpaid for an extended period.

5. Your Data

5.1 Ownership

You retain full ownership of all data you enter into the Service (“Your Data”). We do not claim any ownership rights over Your Data.

5.2 Licence to Use Your Data

By using the Service, you grant us a limited, non-exclusive licence to store, process, and transmit Your Data solely for the purpose of providing and improving the Service. We will not use Your Data for any other purpose without your explicit consent.

5.3 Data Storage and Security

Your Data is stored on servers located in Sydney, Australia, operated by our infrastructure provider (Supabase / Amazon Web Services). We implement reasonable technical and organisational measures to protect Your Data from unauthorised access, loss, or destruction. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5.4 Data Portability

We will make reasonable efforts to provide you with the ability to export Your Data from the Service. We are not obligated to provide data in any specific format.

5.5 No Sale of Data

We will never sell, rent, lease, or trade Your Data to third parties. We will not share Your Data with third parties except as necessary to provide the Service (e.g., email delivery, payment processing) or as required by law.

5.6 Data Retention After Deletion

Upon account deletion, Your Data will be retained for up to 30 days, after which it will be permanently deleted. Backups containing Your Data may persist in our backup systems for a reasonable period after deletion, but will not be actively used or accessible.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for its intended purpose: managing client relationships, leads, hosting infrastructure, services, software licenses, and related business information for your web development agency or similar business.

6.2 Prohibited Use

You agree not to use the Service to:

  • Illegal activities: Engage in, facilitate, or promote any activity that is illegal under Australian law or the law of your jurisdiction, including but not limited to fraud, money laundering, tax evasion, or financing of illegal activities.
  • Harmful content: Store, transmit, or distribute content that is defamatory, obscene, pornographic, threatening, harassing, discriminatory, or that promotes violence or hatred against any individual or group.
  • Intellectual property infringement: Store or transmit content that infringes on the intellectual property rights, privacy rights, or other rights of any third party.
  • Malware and hacking:Upload, transmit, or distribute viruses, malware, spyware, ransomware, or any other harmful code. Attempt to gain unauthorised access to the Service, other users' accounts, or any systems or networks connected to the Service.
  • Spam and unsolicited communications: Use the Service to send unsolicited commercial messages, spam, or bulk communications, or to harvest email addresses or other contact information for such purposes.
  • Service abuse: Interfere with or disrupt the Service, its servers, or networks. Attempt to reverse-engineer, decompile, or disassemble any part of the Service. Use automated tools (bots, scrapers, crawlers) to access the Service without our written consent.
  • Impersonation: Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
  • Data mining: Use the Service to collect, aggregate, or mine data for purposes unrelated to your legitimate business use of the Service.
  • Circumvention: Attempt to bypass any security measures, access controls, or usage limits of the Service.
  • Resale: Resell, sublicence, or provide access to the Service to third parties without our written consent.

6.3 Enforcement

We reserve the right to investigate and take action against any suspected violation of these Terms, including but not limited to: issuing warnings, suspending or terminating your account, removing content, and reporting illegal activities to law enforcement authorities. We may do so without prior notice.

7. Disclaimers

7.1 No Warranty

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Accuracy

We do not warrant that the Service will be accurate, complete, reliable, current, or error-free. Any calculations, reports, billing estimates, revenue projections, or financial data generated by the Service are provided for informational purposes only and should not be relied upon for financial, accounting, tax, or business decision-making purposes.

Snak is not accounting software, invoicing software, or financial management software. The billing calculations, revenue estimates, annual values, and other financial figures displayed in the Service are approximations only and may contain errors. You should independently verify all financial information and consult with a qualified accountant or financial advisor before making business decisions based on data from the Service.

7.3 No Guarantee of Availability

We do not warrant that the Service will be uninterrupted, timely, secure, or free from errors, viruses, or other harmful components. We are not responsible for any loss or damage resulting from your use of or inability to use the Service.

7.4 Third-Party Services

The Service may integrate with or contain links to third-party services (e.g., Stripe for payments, Postmark for email). We are not responsible for the availability, accuracy, content, or practices of third-party services. Your use of third-party services is governed by their respective terms and policies.

7.5 Use at Your Own Risk

You acknowledge and agree that your use of the Service is at your own risk. The Service is a tool for organising business information, and we do not guarantee that data stored within the Service will be preserved, recoverable, or protected from loss, corruption, or unauthorised access in all circumstances.

You are solely responsible for:

  • Maintaining your own independent backups of any data you consider important;
  • Verifying the accuracy of any data displayed by the Service before relying on it for business decisions;
  • Securing the credentials used to access your account, including those of any Team Members you invite;
  • The consequences of any third-party access to your account, whether authorised or unauthorised.

To the maximum extent permitted by law, we are not liable for:

  • Loss, corruption, or unauthorised disclosure of data stored within the Service, regardless of cause, including (without limitation) infrastructure failures, software defects, cyberattacks, ransomware, accidental deletion by you or your Team Members, or actions by third parties who gain access to your account;
  • Any business disruption, lost revenue, lost opportunity, or other consequential loss resulting from data loss, data corruption, or unavailability of the Service;
  • The accuracy of any data, calculations, or reports generated by the Service;
  • Any loss arising from your reliance on the Service as your sole or primary record-keeping system.

You should treat the Service as a convenience tool, not as a system of record. We strongly recommend you maintain independent backups of any business-critical information.

8. Limitation of Liability

8.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF YOU ARE USING THE SERVICE ON THE FREE PLAN, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED TEN AUSTRALIAN DOLLARS (AUD $10.00).

8.2 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY:

  • Indirect, incidental, special, consequential, or punitive damages;
  • Loss of profits, revenue, business, data, or goodwill;
  • Cost of procurement of substitute services;
  • Damages resulting from unauthorised access to, alteration of, loss of, corruption of, or destruction of your data, whether caused by us, by you, by Team Members, by third parties, or by events outside our control;
  • Damages resulting from any interruption or cessation of the Service;
  • Damages arising from any third-party conduct or content on the Service.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and regardless of whether we have been advised of the possibility of such damages.

8.3 Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted, or modified by agreement. To the extent that the Australian Consumer Law applies, our liability is limited, at our option, to the resupply of the Service or the payment of the cost of having the Service resupplied.

9. Indemnification

You agree to indemnify, defend, and hold harmless SXDA Pty Ltd, its directors, officers, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:

  • Your use of or inability to use the Service;
  • Your violation of these Terms;
  • Your violation of any applicable law or regulation;
  • Your violation of any rights of any third party;
  • Any content or data you submit, store, or transmit through the Service;
  • Any actions taken by Team Members on your account.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including its design, code, branding, logos, trademarks, documentation, and all other intellectual property, is owned by SXDA Pty Ltd and is protected by Australian and international intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written consent.

10.2 Feedback

If you provide us with feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and worldwide licence to use, modify, and incorporate that Feedback into the Service without any obligation to you.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us. Termination does not entitle you to a refund of any fees already paid, except as specified in Section 4.2 (Refund Policy).

11.2 Termination by Us

We may suspend or terminate your account at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to:

  • Violation of these Terms;
  • Non-payment of fees;
  • Extended inactivity;
  • Legal or regulatory requirements;
  • Our decision to discontinue the Service.

11.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Your Data will be retained for up to 30 days following termination, after which it will be permanently deleted. We are not responsible for any loss of data resulting from termination.

12. Privacy

Your privacy is important to us. Our collection, use, and handling of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to our collection and use of personal information as described in the Privacy Policy.

We collect and process personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

13. Modifications to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or by posting a notice within the Service. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using the Service and delete your account.

14. General Provisions

14.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

14.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and SXDA Pty Ltd regarding the Service and supersede all prior agreements, understandings, and communications.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

14.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

14.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.6 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet outages, or failures of third-party services.

14.7 Notices

We may send notices to you via email to the address associated with your account, or by posting a notice within the Service. You may send notices to us at:

SXDA Pty Ltd
Trading as Snak Software
ABN 62 649 069 778
Email: hello@snak.io

15. Contact Us

If you have any questions about these Terms, please contact us at:

Email: hello@snak.io
Website: www.snak.io

These Terms of Service were last updated on 3 May 2026.